Every piece in our collection is handcrafted with care and attention to detail. We want you to love what you receive — and we stand behind the quality of our work.
Our Return Window
We accept return requests within 30 days of the date your order was delivered. After this period, we are unable to offer a refund or exchange.
To be eligible for a return, the item must be:
- Unworn, undamaged, and in its original condition
- Returned in its original packaging
- Accompanied by proof of purchase (order confirmation or receipt)
Custom & Personalised Orders
Because custom and personalised pieces are made specifically for you, they are non-returnable and non-refundable — unless the item arrives damaged or defective.
This includes pieces with engraving, custom sizing, bespoke designs, or any modification made at your request. We encourage you to double-check all personalisation details before placing your order. We’re happy to answer questions before you buy.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving it. Send us an email with:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We will assess the situation and offer a replacement, repair, or full refund at no cost to you.
How to Start a Return
To initiate a return, please contact us by email before sending anything back. Items returned without prior authorisation will not be accepted.
Once your return is approved, we will provide the return address and instructions. Return shipping costs are the responsibility of the customer, unless the return is due to our error. We recommend using a tracked shipping method, as we cannot be held responsible for items lost in transit.
Refund Processing
Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or card provider. Original shipping fees are non-refundable.
Exchanges
We do not process direct exchanges. If you’d like a different item, please return your original purchase (if eligible) and place a new order separately.
Questions?
We’re a small handmade business and we genuinely care about your experience. If something isn’t right, reach out — we’ll do our best to make it right.
Last updated: April 2026